Privacy Policy

Privacy and Cookie Policy

We are committed to the privacy of visitors to this site. Our Privacy Policy is set out below and explains how we will treat your personal information. Nothing in this Privacy Policy shall limit your statutory rights in relation to your personal data.

This policy was updated on 24th May 2018.

What Information Do We Collect

1.1 We collect information about your computer and browsing actions by the use of cookies.

1.2 If you contact us by telephone or in writing, we may keep a record of that correspondence or phone call.

1.3 With regard to each of your visits to this site, we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from this site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

  1. What Do We Do with Your Information

2.1 Uses of Your Information. We may use your information for a number of purposes, including:

(a) to improve this site to ensure that our service continues to be the most appropriate service for your needs and that content from this site is presented in the most effective manner for you and your computer;

(b) to help us in our efforts to keep this site safe and secure and

(c)  for the purpose of research and statistical analysis and internal customer service monitoring.

Cookies Policy

This is our Cookie Policy. It explains what “cookies” are and how this site uses cookies and other tracking technologies to improve this site and to deliver a better, and more personalised, service. Our Cookie Policy applies to all users of this site.

  1. What is a Cookie

Cookies are small text files that are sent by a website to a web browser, and stored by the browser. This enables the website to identify and track the web browser. Cookies can, among other functions, enable a website to recognise a device each time it visits, remember user preferences and recommend content. Cookies in themselves do not identify the individual user, but rather the computer used.

  1. What Sort of Cookies Are There?

2.1 Strictly necessary cookies.
These cookies are essential to the functioning of a site, enabling you to move around the site and allowing the site to provide the services that you ask for. For example, a strictly necessary cookie might be used to log into secure areas of a site or to recognise the region you are in, thereby allowing the site operator to tailor the site accordingly. Strictly necessary cookies do not gather any information that could be used for marketing purposes and they do not retain information beyond the end of your visit.

2.2 Analytical/performance cookies.
These cookies collect information about how visitors use a website. They allow the site operator to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps the site operator to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily. All information collected by these cookies is aggregated and therefore cannot be used to identify individual visitors. The information is only used to improve how a website works.

You may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

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